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Customer Returns
Under EU law you have the right to return products you purchase within 14 days of receiving them. This is known as the cooling-off period under The Distance Selling Regulations (Please see https://www.citizensinformation.ie/en/consumer/shopping/shopping_online.html to read up on your rights as a consumer).
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
You need to contact us (preferably contact us via info@nicoprof.com) within the cooling off period to let us know you are going to return the items. You don’t have to give us a reason under law.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, within the 14 day cooling off period, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
What cannot be returned
In some instances, “The Distance Selling Act” does not cover returns :
-Goods are liable to deteriorate or expire rapidly
-The goods seals have been broken by you and cannot be returned for health protection and hygiene reasons.
Our nicotine pouches are always freshly produced, as we acquire them directly from manufacturers. Therefore, they are not liable to deteriorate or expire rapidly. Under the contract, you are liable to take reasonable care of the products. Storage of nicotine pouches is specified in the package normally as ‘storage in room temperature’. If we have reason to believe that reasonable care has not been applied to the product in terms of temporary storage, which may compromise the product, we reserve the right to not refund the product. In addition, we cannot refund returns for products with broken seals, since they cannot be resold for health and hygiene reasons.
Get help
Need to return something? Have a problem or a question? Get in touch! Our main concern is your satisfaction. We do our best to always deliver the correct product which is up to our high standards. If you experience any problems with your product, such as a wrong product or a defective product, please contact us as soon as possible and we will help you. Your satisfaction as our customer is our priority, and our friendly staff is standing by.. Feel free to send us a mail at info@nicoprof.com!